The short answer is when you have a "complex" problem to solve instead of a "complicated" problem. In this short excerpt from the 2017 Dent The Future Conference, Truss CEO Everett Harper talks about the crucial difference between the two types of problems, and why mistaking one for the other can lead to unintended consequences.
Good leadership requires understanding when to employ fast thinking versus slow thinking to solve problems. To learn more, check Everett's Forbes article, Three Things You Need to Know About The Brain to Build Great Teams.
We employ these with our clients and our internal team to make sure we solve the right problem at the right speed. What techniques have you found to be the most useful in your teams?