Upping Our Distributed Practices
While there are lively debates about whether or not the Future is Distributed, at Truss we’re having a pretty solid time of it. Running online meetings is just the beginning of making sure your distributed team is included, and we’re continually working to improve our distributed practices.
We have a running doc of practices we want to try. Our goal is to fail at least occasionally -- it means we’re actually reaching further than our grasp. Here are a handful that we’ve recently tried, and to what result.
Persistent distributed video : quiet failure
Being Humans Together : resounding success
#in-out-status : success
Synchronized cupcake delivery : failed, but worth a re-attempt
Persistent distributed video
One of the things we missed most in becoming fully distributed was the human bonding time we got with our rad coworkers while in the office together. One of our attempts at addressing this has been a standing video link which people can jump into and out of to “cowork” with each other. There’s sometimes some idle chitchat, and then often heads-down working.
It ended up not working for a few reasons:
being on it as the same time as other folk is rare;
we have a culture of scheduling time to talk about specific subjects rather than hoping it happens organically;
the standing video link quickly became “invisible.”
Result : quiet failure
Being Humans Together
Getting distributed folk in a video in a coordinated way to talk about Not Work is now a standing half-hour weekly timeslot. It is some Trussels’ favorite part of the week. We do a couple different formats:
if under 9 participants, each person gets 2 minutes to talk about anything at all they want to, so long as it’s not work.
if it’s more than 9 participants, a quick checkin happens on how people are feeling, and then breakout groups of 3-4 people each for a deeper dive.
We sometimes have a prompt (“what’s one story about you that you think really represents what you’re like?” or a show-and-tell.
Breakout functionality in video conferencing software has been amazingly useful. So far we’ve done these randomly, but at some point we might try self-selection into these “rooms.”
Result : resounding success
Has this ever happened to you? You log in on the East Coast after a sick day, and you have no. idea. what is going on with different stories. Did someone delete that blocker, or has it been worked around? And it’s 3 hours before anyone else who might know what’s going on will be online.
We now have a Slack channel called #in-out-status where people give a brief summary of the status of what they were working on before they go out for the day. It’s evolved to be a place where we also flag when we’re in for the day, going to lunch, taking a sick day, etc.
Result : success
Synchronized Cupcake Delivery
The project I manage recently hit a big milestone in October. While it was more of a non-event than our June release, there was still some stress around it, and a celebration was warranted. I set up a 2-hour session -- the first hour of which was to catch up with each other (similar to Being Humans Together, but less structured), and a second hour to wander around where each of us is, and post pictures back to the group. The pictures were to put everyone on equal footing, rather than prioritizing office Trussels.
Also, during the first hour, I had lined up (what I thought would be) synchronized treat delivery to people regardless of location, scheduling deliveries for the time of the zone of delivery (IE, deliveries marked for 11:30 PT, 13:30 CT, and 14:30 ET in the interface should all arrive at the same point in time).
It ends up this is not a use case for this particular delivery service.
While all the cupcakes (plus one cookie order and one bundt cake order for some destitute places of the world which don’t have cupcakes available for delivery) for people in my timezone arrived as expected, 2 folk received theirs at the time requested but in MY timezone (hours late), and 2 received theirs hours early (for conversion errors I don’t understand).
While it didn’t work out this time, everyone felt included and celebrated. Definitely worth trying again at some point.
Result : failed, but worth a re-attempt