The short answer is when you have a "complex" problem to solve instead of a "complicated" problem. In this short excerpt from the 2017 Dent The Future Conference, Truss CEO Everett Harper talks about the crucial difference between the two types of problems, and why mistaking one for the other can lead to unintended consequences.
Today, Forbes published my article, "Move To The Edge, And Declare It Center: The Leadership Genius Of The Thoroughly Modern Jane Jacobs". We're excited to be featured in a prominent publication, and we hope that this will become a regular contributor column where we can share insights that relate to leadership, operations and infrastructure to help you solve complex challenges.
It came as a trickle of references on Facebook. A Googler wrote a rant about gender and tech. At first, it blended into the background murmur of people with inflammatory attitudes online. Then, the original text was published, which was shortly followed by a spot-on rebuttal. Then, that trickle of conversation peppering my Facebook feed soon became a tidal wave of response. This Googler’s (James Damore’s) memo deeply affected many of the most talented and experienced women I knew in tech.
Over time, our sense of how to best use Slack has evolved. Some of our innovations have proven much less useful than others; some took on a life of their own. This is the story of how we discovered that a default Slack setup should come with one additional channel that proved more vital than we imagined when it was created.