Build Alliances
Take on difficult problems, technical and strategic
Work shoulder-to-shoulder with clients
Embrace diversity in people, voices, and ideas
Pay Attention
Practice self-awareness
Practice situational awareness
Embrace constraints
Show Up, Step Up
Articulate a persuasive vision
Help people follow us
Make good coffee
Pursue Mastery
Seek the highest standard
Improve via marginal gains
Test yourself
Act Without Fear
Practice radical candor
Practice radical humility
Make the best move, not the safest one
Be Adaptable
Keep it lean
Design for the unexpected
Adapt your process too