Our work 

Truss clients don’t just walk away with a great product, they get a better performing team. Here’s what it’s like to work with us.

 
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Our process

We believe there are three key principles that make project teams successful:

 
 
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Continuous delivery

Your software has to ship updates regularly and into the place where your customers can get to it.

 
 
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Communication skills and empathy

Rewarding this behavior in your culture builds relationships between the people who need to execute and ensures the team works as a cohesive unit. We prioritize these skills in our own hiring process so our team can be effective models of this approach.

 
 
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An effective work planning process

Your meetings have to engage all stakeholders, accelerate progress, and ensure your product aligns with business goals. You’ll learn these best practices by doing, right alongside our team.

 
 

Embedded training, practical education, and modeling will help your team ingrain these principles into your daily practices so you can continue long after we’ve gone. We don’t leave a project until we’re certain of it.

 
 


 
 

“Truss is a rare breed of contractor that can boost your team today, and help you build your team's capacity for tomorrow simultaneously.”

Clint Talbert
VP of Engineering, Nuna


 

Client Stories

 
 

U.S. Department of Labor

Unemployment insurance modernization

Truss vastly improved the claimant experience for unemployment insurance (UI) and improved the ability for both the New Jersey and U.S. Departments of Labor (DOL) to respond to claimants’ changing needs. In the process, we set the conditions to reduce operational overhead: fewer agent interventions, a much more serviceable technical platform, and the organizational capacity to manage and evolve the system when Truss has signed off.


 
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Defense Counterintelligence and Security Agency

Solution for Insider Threat Hindrance (SITH)

We conducted discovery and usability research across 51 distributed insider threat hubs to deliver a production-ready case management system and prototype within 6 months.


 
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U.S. Transportation Command

MilMove

We partnered with the United States Digital Service, the Defense Digital Service, and the U.S. Transportation Command to create MilMove, a re-designed digital system for documenting and transporting U.S Service Members and their families’ personal belongings.


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Nuna

Systems design and technical consulting

We helped this healthcare and data analytics company completely revamp their data pipeline and deployment process to better meet their clients’ needs.


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Veterans Affairs Digital Service

Veterans appeals modernization

Truss, as a part of a cross-disciplinary team, changed the face of how Veterans appeals are input, organized, assigned and updated by helping build out two critical components of the Caseflow suite of tools.