Build Alliances

Take on difficult problems, technical and strategic
Work shoulder-to-shoulder with clients
Embrace diversity in people, voices, and ideas

Pay Attention

Practice self-awareness
Practice situational awareness
Embrace constraints

Show Up, Step Up

Articulate a persuasive vision
Help people follow us
Make good coffee


Pursue Mastery

Seek the highest standard
Improve via marginal gains
Test yourself

Act Without Fear

Practice radical candor
Practice radical humility
Make the best move, not the safest one

Be Adaptable

Keep it lean
Design for the unexpected
Adapt your process too